0 items
How?
Add the exact original files for this part of the record. Keep them unchanged; a different export or edit has a different fingerprint.
Add link and screenshots
The link is recorded, not fetched or verified.
Shopping
Keep the damage record before you repack.
Keep the damage record before you repack. Photograph the label, packaging and damage before repacking. Keep the item and its original photos.
Your photos and files stay on your device, so keep them.
EXAMPLE
Damaged parcel on arrival
1 Nov 2026
Authority time: 14:02 UTC · example
Bitcoin block time: 14:10 UTC · example
Last checked: 15:02 UTC · example
Bitcoin block time: 14:10 UTC · example
Last checked: 15:02 UTC · example
✓ Dated◆ Permanent
Now keep it safe: three things
- Keep your photos and files unedited. The receipt only matches the originals. Put them in an album such as “My records”.
- Save this receipt to your camera roll.
Keep the receipt file too. The image is a handy copy; checking needs the file.
- Email it to yourself.Email it to myself
Your mail app opens a draft. Attach your receipt image and receipt file. Don’t attach your photos or documents. Timevolt does not send it or know whether it was sent.
Your record, one step at a time.
Your photos and files stay on your device, so keep them.
Local preview: files are fingerprinted here. Notes and progress stay in this browser. Keep downloaded copies; browser storage is not a backup.
0 items
How?
Add the exact original files for this part of the record. Keep them unchanged; a different export or edit has a different fingerprint.
Add link and screenshots
The link is recorded, not fetched or verified.
0 items
How?
Add the exact original files for this part of the record. Keep them unchanged; a different export or edit has a different fingerprint.
Add link and screenshots
The link is recorded, not fetched or verified.
0 items
How?
Record the date, time, place and who you spoke to. New notes are saved separately rather than editing an old note.
How to keep notes that hold upWrite it down
By making a receipt you agree to the Terms and Privacy Policy. The Bitcoin record is permanent.
By making a receipt you agree to the Terms and Privacy Policy. The Bitcoin record is permanent.
How to keep notes that hold up
Write notes as soon as you can. Keep the original account rather than replacing it later; the venue decides what weight it gets.
- Write it down straight away, on paper or in the box on a step.
- Put the date, time and place at the top, and who you spoke to.
- Use their words where you can; separate what you saw from what you were told.
- Sign or initial a paper note, photograph it and add the photo.
- Never edit an old note. Add a new dated entry when something changes. A device save time is not independent time evidence or proof of event order.
Damaged parcel on arrival
Damaged parcel on arrival
01 · Keep the exact files
Photograph the readable label, box, damaged item and contents. Keep the order record and delivery slip.
Records to keep: Box outside · Contents · Label
Damaged parcel on arrival
02 · Date the file’s code
Your device fingerprints the selected file or manifest. Dated follows an independent timestamp; Permanent follows Bitcoin anchoring.
An independent time, tied to the exact bytes.
Damaged parcel on arrival
03 · Keep the evidence
Keep the original files, packaging and item for any inspection. File through the retailer or carrier’s own process.
Keep the originals too. A changed or compressed copy has a different fingerprint.
Try a file. It stays here.
Make a test receipt on this device.
By making a receipt you agree to the Terms and Privacy Policy. The Bitcoin record is permanent.
or drop a file here
Real cases: why the original photos matter.
Real cases where dated records mattered. We don’t claim a time receipt would have changed the result.
UK · 2025
Photograph the package as it arrives
A buyer said a phone box arrived empty, while the loan firm relied on its weight and delivery scan. Photos from the buyer and courier showed torn tape. The ombudsman canceled the loan and ordered a refund with interest and the credit entry cleared.
Summarized on Oct 29, 2026
Read the decision ›Related cases
What courts, schemes and regulators say.
Positions below refer to the cited rule or record type, not endorsement of Timevolt. This service is not represented as an eIDAS qualified timestamp provider. A non-qualified timestamp does not receive the qualified timestamp presumption.
DHL eCommerce UK claims policy
Claims policy requires photos of internal and external packaging, damage close-up and label; goods and packing must be available for inspection (claim closed if not); no goods may be repaired before written consent from the claims team.
Read from the policy PDF directly. Photos are required and physical inspection is also required for damaged items; it says nothing about timestamps.
Source summary as of 2026-10-28. Check the current source and applicable local rules.
Read the sourceUSPS claims (via Gelato guide)
Keep all packaging and damaged items until the claim closes; USPS may require inspection at a Post Office; denial can be appealed within 30 days.
Physical inspection may be demanded in addition to photos. Third-party guide, not USPS itself.
Source summary as of 2026-10-28. Check the current source and applicable local rules.
Read the sourceConsumer Rights Act 2015 (via Which?)
Retailer is responsible for goods delivered damaged, even if the courier caused it, until delivery to you or your nominated safe place/neighbor.
Consumer advice page; statute text not retrieved. Says nothing about how evidence is dated.
Source summary as of 2026-10-28. Check the current source and applicable local rules.
Read the sourceFinancial Ombudsman Service
Ombudsman weighs photographs and consistent account on the balance of probabilities; no rule about timestamp certificates.
Accepts photos as evidence generally (DRN-5908551); does not say anything about independent timestamping.
Source summary as of 2026-10-28. Check the current source and applicable local rules.
Read the sourceOther ways to do this
Prices change. Check each provider’s site for current prices and service details.
Related workflows.
Proves / Doesn’t prove
Proves
A completed time receipt shows that the exact selected file existed by the independently witnessed time. You can check whether a later copy has the same bytes. It does not establish creation time, authorship, identity, event order, location or the truth of the contents.
Doesn’t prove
It does not prove who took the photos, where, that the damage happened in transit rather than before or after, or that the carrier or seller will accept the claim.
A receipt does not establish who caused damage, packaging adequacy or acceptance of a claim. Published examples also concern delivery location.
These are the bounds of a completed proof. The local tester does not establish any time. The chosen court, scheme or regulator decides what to accept.
Questions, answered plainly.
Your file stays on your device. During normal receipt creation, your device sends a randomized code made from its fingerprint, plus encrypted recovery data. It doesn't send the plain fingerprint or the random value that opens the code. Keep the original file and the complete receipt for checking. Privacy Policy.
What does a time receipt do for my damaged parcel photos?
A completed time receipt shows that the exact selected file existed by the independently witnessed time. You can check whether a later copy has the same bytes. It does not establish creation time, authorship, identity, event order, location or the truth of the contents. Keep original source records, native entry history and separate process evidence; a time receipt does not continuously monitor the file.
Are my photos uploaded?
Your file stays on your device. During normal receipt creation, your device sends a randomized code made from its fingerprint, plus encrypted recovery data. It doesn't send the plain fingerprint or the random value that opens the code. Keep the original file and the complete receipt for checking.
Will the carrier or seller accept it?
We can't promise that. The carrier guidance we found asks for clear photos, the label, an invoice and keeping the packaging, and says nothing about timestamps. A time receipt adds a dated record on top.
Source summary as of October 30, 2026. Check the current source and its scope.
Context for this answerWhich photos should I take?
The box outside with the label and tracking number readable, the inner packing, the damaged item (wide shot and close-up), and anything on the delivery slip. Carriers and retailers commonly ask for these.
Source summary as of October 30, 2026. Check the current source and its scope.
Context for this answerShould I keep the box and the item?
Yes. Carriers often want to inspect the box, packing and item, and may close a claim if you no longer have them. Don't repair or throw anything away until the claim is settled.
Source summary as of October 30, 2026. Check the current source and its scope.
Context for this answerDoes it prove the damage happened in transit?
No. It only shows when the photos existed. It doesn't show who took them, where, or what caused the damage.
Who is responsible for a damaged parcel, the seller or the courier?
It depends on where you live. In the UK, Which? says the retailer is generally responsible until delivery to you, even if the courier caused the damage. Elsewhere, check the seller's terms and your local law.
Source summary as of October 30, 2026. Check the current source and its scope.
Context for this answerHow fast should I do it?
Right away, before you move or repair anything. Photograph the parcel as it arrived, then get the receipt. Carriers also have claim deadlines, so check the time limit on your carrier's claim page.
Source summary as of October 30, 2026. Check the current source and its scope.
Context for this answerThe file tester runs on your device. It does not issue a timestamp or take a payment.
Keep the records you already have.
Keep your original files and any existing official records while the receipt service is being prepared.