Refunds and withdrawal

• If we charge you for something we didn't deliver, or a receipt is faulty because of our mistake, we'll refund it.
• If you ask within 14 days of a Pass renewal, we'll refund that renewal, once in any 12 months, whatever you've used. Refunding a renewal ends your Pass at that point, and your backup stays downloadable for 90 days; we tell you this before you confirm. This is our own goodwill policy, in addition to your legal rights.
• Fast and printable receipts start as soon as you order them. Once delivered, they generally can't be refunded, unless they were faulty or the law gives you a right to a refund.
• EU and UK consumers have a 14-day right to cancel, and at checkout we ask you separately to confirm what applies to each product. The Pass is an ongoing service: if you asked it to start right away and cancel within 14 days, you pay only for the part already provided. Fast is a service that is fully performed when we broadcast on time: if you asked it to start right away and acknowledged that you'd lose the right to cancel, you can't cancel once it's complete. A printable receipt is digital content: you lose the right to cancel once its download starts, if you consented and acknowledged that. If you withdraw from the Pass or Pass Plus after downloading printable receipts included in it, we deduct $4.99 for each one downloaded, never more than you paid; we tell you this before your first download. Your rights if something is faulty always remain. Stopping renewal ends future charges; withdrawing from a purchase is a separate right where the law provides it. During the withdrawal period, use the "Withdraw from this purchase" button in your account or in your purchase confirmation email, or send us a clear notice. We confirm your withdrawal by email straight away, with the time we received it, and explain any lawful charge for service already supplied.
• Nothing in these terms takes away consumer rights you have by law.

To ask for a refund, email support@timevolt.com.